A little help
with the finer details.
Contact virelash™ for product information, order assistance, delivery concerns, and return requests.
Email：service@virelash.com
Phone：+86 18665085840
Service Hours：8:00 AM – 10:00 PM (China Standard Time (UTC+8))
Before selecting a product
Send the product name or page link, selected option, and your question. Include relevant measurements, sheet size, or intended project format where compatibility matters.
Ask before purchase if the listing does not clearly confirm included materials, component quantities, working area, or assembly requirements.
Questions about an order
Include your order number and the email address used at checkout. Explain whether you need a status update, address correction, cancellation, or another type of assistance.
Changes depend on fulfillment progress and are not confirmed until reviewed and accepted by us.
Product or material concerns
Identify the item and selected variant, describe the issue, and provide relevant photographs or video where useful and safe.
For a pressing concern, describe the supplied product and the preparation or use steps relevant to the issue. For missing contents, identify the component or quantity promised in the listing.
Shipping assistance
Provide your order and tracking references. If tracking says delivered but the parcel is missing, describe the locations and delivery records you have already checked.
A carrier delivery scan alone does not automatically prevent review of a legitimate concern.
Returns and exchanges
Request an eligible preference return within 30 calendar days after delivery. Include the product, condition, reason, and relevant evidence.
Wait for approval and the designated return destination before mailing. Our registered business address is not automatically a return facility.
Privacy and payment questions
Identify privacy-related requests clearly. We may need proportionate verification before disclosing or changing information associated with an order.
Never email complete card numbers, CVV/security codes, banking passwords, or one-time authentication codes.
The business you are contacting
virelash™ is owned and operated by Guangzhou Shifan Technology Co., Ltd. The owner is Liu Xiaofeng.
Full company details appear below. Contact us before mailing an item or visiting an address.
Service availability
Service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Requests received outside those hours are handled during service hours.
A specific response time is not guaranteed. Reply to the existing conversation where possible when following up about the same issue.