Before the first
petal is placed.
Answers about virelash™ botanical specimen and pressed-flower supplies, included materials, preparation, care, orders, delivery, returns, and refunds.
01. What does virelash™ sell?
We focus on botanical specimen and pressed-flower crafting supplies. Each listing identifies the particular product, intended purpose, dimensions, materials, quantity, selected option, and included contents.
02. Are flowers and leaves included?
Only when expressly listed for the selected product. Fresh or pressed plants, adhesives, paper, tools, frames, inserts, and photographic props should not be assumed to be included.
03. Does the product arrive assembled?
Check the listing. A finished-project photograph does not by itself mean an item arrives assembled. Some products require loading, arranging, pressing, mounting, or other preparation.
04. Will replacement sheets fit my press?
Compare actual sheet dimensions, working area, and material requirements. Separately purchased sheets, presses, sleeves, and frames are not universally compatible. Ask support before ordering if a precise fit matters.
05. How long does pressing take?
Follow the product-specific instructions. Plant type, thickness, moisture, loading, paper, and conditions affect the process. Any stated duration is guidance unless the listing expressly provides a specific supported performance commitment.
06. Will flowers keep their original color?
Results and color retention can vary with the plant and process. We do not guarantee permanent original color for every specimen. This does not excuse materially inaccurate product claims or a defective supplied item.
07. Are papers and displays archival?
Do not assume archival quality, acid-free materials, UV protection, waterproofing, or heat resistance unless expressly stated for the relevant product or component.
08. How should I handle the materials?
Use products as instructed for craft and display purposes. Handle sharp tools, small parts, glass, adhesives, and plant materials carefully where applicable. Do not ingest craft materials or assume food, cosmetic, or medicinal suitability.
09. How long does preparation take?
Normal order preparation takes 1–3 business days after payment confirmation. Any different product-specific preparation period disclosed before purchase applies where stated. Weekends and applicable public holidays are excluded.
10. What is the shipping estimate?
Standard transit is usually estimated at 7–12 business days following dispatch where offered. Destination-specific estimates shown before purchase apply where stated. Preparation and transit are separate; estimates are not guaranteed arrival dates.
11. What does shipping cost?
The available services and shipping amount for your address are calculated and displayed at checkout before payment. Free shipping applies only when an offer and its conditions are expressly shown.
12. How do I track my order?
Dispatch information is sent to your checkout email, with tracking when available. Contact service@virelash.com if updates stop for an extended period, a parcel is overdue, or delivery is disputed.
13. Can I cancel or change an order?
Contact us immediately. Requests can be accommodated only before fulfillment begins; packing or dispatch preparation may prevent changes. Successful cancellations have no fee. Captured payment is refunded within 5–10 business days after cancellation confirmation, or sooner where legally required.
14. What is the return period?
Request an eligible preference return within 30 calendar days after delivery. Items should be unused, unaltered, and complete with supplied components and packaging. Disclose pressing, cutting, gluing, staining, missing materials, or other use when requesting a return.
15. Who pays return shipping?
Customers pay preference-return postage. For verified damaged, defective, incorrect, incomplete, or materially misdescribed products attributable to us, the qualifying remedy and required return shipping are provided without additional cost. No restocking fee applies to approved returns.
16. When are refunds issued?
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. If no return is required, that period begins after approval. Provider posting time may be additional; shorter mandatory deadlines prevail. Obtain approval and the correct destination before mailing a return.