Clear totals.
A considered checkout.
Information about payment methods, checkout amounts, authorization, verification, refunds, and protecting transaction information when shopping at virelash.com.
01. Available payment methods
The methods currently available for your purchase are displayed at checkout. Availability can depend on location, currency, device, and payment provider.
A payment logo elsewhere on the website does not guarantee availability for every transaction.
02. Currency and final totals
Review selected products, variants, quantities, displayed currency, shipping charges, taxes collected at checkout, and the final total before payment.
Your provider may apply conversion or international-transaction fees. Import charges not collected at checkout may be payable separately where applicable and permitted by law.
03. Payment authorization
You must be authorized to use the selected payment method and provide accurate billing information. Submitting payment authorizes the amount displayed at checkout.
An authorization or automated order acknowledgement does not by itself confirm dispatch or completion of order review.
04. Order review
We may review stock availability, payment discrepancies, duplicate transactions, delivery details, or suspected misuse. We may contact you using the information supplied with your order.
If an order cannot be supplied, we will notify you and arrange the appropriate release of an authorization or refund of captured payment.
05. Checkout and verification
Payment credentials are handled through the checkout and payment systems available on virelash.com. We do not ask customers to email complete card details.
An issuer or provider may request authentication. Complete it only through the legitimate checkout or provider interface. No online system can be guaranteed completely secure.
06. Declines and duplicate payments
If payment is declined, review the entered information or contact your provider. We cannot override an issuer's decision.
Check for an existing order confirmation before retrying. Contact support if you suspect duplicate orders or charges, providing relevant references without sensitive credentials.
07. Refund method and timing
Approved return refunds are initiated to the original payment method within 5–10 business days after receipt and inspection. When no return is required, refunds are initiated within 5–10 business days after approval.
Provider posting time may be additional. Shorter mandatory deadlines prevail. We do not replace an approved monetary refund with store credit without agreement. If the original method cannot receive funds, we will coordinate a lawful alternative.
08. Cancellations and payment safety
Successful cancellations have no cancellation fee. Captured payments are refunded through the original method within 5–10 business days after cancellation confirmation, or sooner where legally required.
Never email full card numbers, CVV/security codes, banking passwords, or one-time codes. Report unfamiliar order-related charges to service@virelash.com and your payment provider promptly.